Frequently Asked Questions

Frequently Asked Questions

I don't have an ADS account yet. How can I have one?

Send an email to ads-admins@post.upm.edu.ph with the subject "Request for an ADS account". Attach a clear electronic capture of ANY of the following:

  1. UPM ID (with an updated school year sticker, if student),
  2. Appointment or acceptance letter
  3. Latest copy of Form 5 (if student),
  4. Contract of service (if employee or staff)

Make sure that you supply the following information in your request:

  1. Firstname,
  2. Middlename/middle initial,
  3. Lastname,
  4. Nickname,
  5. UP email address (if any),
  6. Active non-UP email address,
  7. College/office/department, and
  8. Designation (if non-student)

I forgot my SAIS password. How can I have it reset?

Request assistance from the UP System Helpdesk by sending email to helpdesk@up.edu.ph.

I don't have a UP email account yet. How can I have one?

Send an email to email-admins@post.upm.edu.ph with the subject "Request for a UP email account". Attach a clear electronic capture of ANY of the following: UPM ID (with an updated school year sticker, if student), appointment or acceptance letter, latest copy of Form 5 (if student), and contract of service (if employee). Note: The email address that you used in sending us an email will be assumed as your alternative email address.

I forgot my UP email account password. How can I have it reset?

Send an email to email-admins@post.upm.edu.ph with the subject "Request for UP email account password reset". We will verify your email against the address that you used when you requested us for a UP email account.

Otherwise, we will ask you to attach a clear electronic capture of ANY of the following: UPM ID (with an updated school year sticker, if student), appointment or acceptance letter, latest copy of Form 5 (if student), and contract of service (if employee).

I forgot my ADS password. How can I have it reset?

Send an email to ads-admins@post.upm.edu.ph with the subject "Request for ADS account password reset". If you used your UP email address or your non-UP email account registered with your ADS account, we MAY NOT require you to submit more information for verification.

I wish to have Adobe applications for academic or official use.

UP Manila has recently renewed subscription to Adobe applications and cloud storage. However, the number of persons allowed to access Adobe is quite limited. Only the faculty and staff are given top priority for this.

If you think you need Adobe apps for your work, email adobe-apps@post.upm.edu.ph. We will do our best to accommodate you. Rest assured that we are closely monitoring the use of Adobe apps to make sure that they are maximized.

How do I get Office 365 or Microsoft 365?

You must be a faculty member or student and have an active UP email account (@up.edu.ph), for you to become eligible to have access to Microsoft 365. If you don't have a UP email account yet, send us a request for a UP email account at email-admins@post.upm.edu.ph, with attached scanned or photographed copy of your UPM ID. As soon as you already have a UP email account, visit this site for the procedure: https://itdc.up.edu.ph/uis/microsoft-office-365-for-up/

How do I access Canvas?

Using a computer or laptop:

  1. On your computer browser go to https://upm.instructure.com/ .
  2. Then choose the option “Login using Google”. DO NOT FILL OUT THE BOXES
  3. Then choose your UP email to sign in.

For mobile device users, please do not use the mobile browsers to log in since Instructure did not configure the mobile log-in page to show a Google sign-in option. Instead, kindly download the Canvas for Teachers and Canvas for Students apps.

  1. Open the app, click on the “Find your School” button,
  2. Search for and choose “University of the Philippines Manila.”
  3. You’ll be directed to the Google account log in page.
  4. Just type in your UP Google account credentials to log in to your account.

I have a problem using DATS. Where do I ask for help?

Send an email to the DATS Admins at dats-admins@post.upm.edu.ph. Provide a screenshot of the error message that you encountered.

I'm having trouble logging in to Zoom. Where do I ask for help?

Please refer to the link for the instructions on how to use Zoom via UP email. https://itdc.up.edu.ph/uis/how-to-login-to-your-zoom-account

I'm having licensing issues with Zoom. Where to ask help?

Send an email to UP System Helpdesk at helpdesk@up.edu.ph.