GENERAL INQUIRIES
I don’t have a UP email account yet. How can I have one?
I don’t have an ADS account yet. How can I have one?
Once the UP Email is created (usually within 24-48 hours), ADS access will be granted accordingly.
If you forget your password, kindly email the IMS ADS Administrators at ads-admins@post.upm.edu.ph.
How do I request a Canvas account?
For Faculty Members, please send an email your College Secretary to facilitate request of a Canvas account.
For Undergraduate Students, please send an email to the Office of the University Registrar (upm-our@up.edu.ph) to request for an account.
For Graduate Students, please send an email to the National Graduate Office for the Health Sciences (upm-ngohs@up.edu.ph) to request for an account.
I wish to have Adobe applications for academic or official use.
You may email our Adobe Applications Deployment Team at adobe-apps-dep@post.upm.edu.ph
I’m having trouble logging in to Zoom. Where do I ask for help?
Zoom license and privileges are handled by helpdesk. Send them an email at helpdesk@up.edu.ph
How do I get Office 365 or Microsoft 365?
Visit this site for the procedure: https://itdc.up.edu.ph/services/software-services/microsoft-office-365-for-up
For follow-up please email helpdesk@up.edu.ph
How can I get a UP Alumni Email?
Log your request to: https://alum.up.edu.ph/database/
You may send your email to up.alumnioffice@up.edu.ph
Reference link: https://alum.up.edu.ph/
How can I access UpToDate?
You may call Dept. of Physiology at 526-4262 or send them an email upmmedlib@gmail.com
How can I access Turnitin?
You may coordinate with RGAO via email at rgao@post.upm.edu.ph
How do I access the UP Manila Library website?
You can send your inquiry to library@upm.edu.ph.
How do I access the iREB system?
You can send your inquiry to library@upm.edu.ph.
ORAS (oras.upm.edu.ph)
What should I do if I can’t access the system?
Try clearing your browser cache or use a different browser.
To clear your cache:
- Chrome / Edge: Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) → Select Cached images and files → Clear.
- Firefox: Same shortcut (Ctrl/Command + Shift + Delete) → Choose Cached Web Content → Clear.
If that doesn’t work, try using a different browser or contact support for help.
What should I do if I can’t log in to the system?
Please email HRDO for account verification. (upm-hrdo@up.edu.ph)
Who do I contact for any concerns related to person or assignment records?
Please email HRDO for updates or corrections. (upm-hrdo@up.edu.ph)
What should I do if I can’t click the COS Report tab?
Please email HRDO to request access. (upm-hrdo@up.edu.ph)
What should I do if I encounter an error after submitting my COS?
Please email HRDO (upm-hrdo@up.edu.ph) to validate your assignment record. It’s possible that no approver is currently tagged to your account, which prevents the system from processing your submission.
Why is my COS still marked as pending?
Go to the “View Submitted COS” tab in the system to check the current status of your submission
What should I do if I can’t generate my COS?
Make sure that your COS has already been approved. The Generate Report button will only be clickable after approval. You can check your COS status in the “View Submitted COS” tab.
Can I submit a single COS for both my professor and admin roles?
Yes. Select Professor as your position, and include your admin tasks in the activity section.
Why am I not receiving any email notifications about my COS?
Please email HRDO for assignment record validation. (upm-hrdo@up.edu.ph)
I can’t approve a COS by clicking the link from the email.
Log in directly to ORAS to check. The COS may have already been approved.
Why are some employees under my supervision not appearing in my account?
Please email HRDO to request an update of the assignment records for those employees. (upm-hrdo@up.edu.ph)
Some employees listed under my supervision are not actually under me. How can I remove them?
Please email HRDO to request an update of the assignment records for those employees. (upm-hrdo@up.edu.ph)
What should I do if my approver is incorrect?
Please email HRDO to request a correction. (upm-hrdo@up.edu.ph)
ROOMS (rooms.upm.edu.ph)
What if the selected date of the Requester overlaps with another Booking or Schedule?
There are three cases where this may happen and what can (or cannot) the Requester do. These are the following:
CASE #1: The Booking is still Pending
Since the Booking is not yet approved (Gray Calendar Tile), the requester can still make a booking request that overlaps with its timeslot. However, if one of them got approved, the other one (and all of the overlapping requests) will automatically be rejected.
CASE #2: The Booking was already Approved
If your selected date and time overlaps with an Approved Booking (Green Calendar Tile), the request will not be submitted.
CASE #3: Schedule
If your selected date and time overlaps with a Scheduled Class (Maroon Calendar Tile), the request will not be submitted.
How will I know if my booking request has been approved or rejected?
If an Approver has already processed your request, you will immediately receive an email about its status. You can also check the status of your request in the Bookings Page.
Can we use mobile devices to access ROOMS?
Yes. However, it is not recommended yet as the current pages of ROOMS are only optimized for PC/Desktop use. Accessing ROOMS using mobile devices may cause the pages to behave differently than intended.
If there was an error with the details of my booking request, can I still edit it?
Yes. As long as the booking is not yet processed, you can modify the details by clicking the calendar tile or clicking the edit button in the bookings page.
How can I attach files such as room setup in my booking request?
Upload your file in Google Drive and make sure to give viewing access to UP Email users. Then, copy the link and paste it in the AttachFile field of your booking request.
Can I delete an approved booking in case the event was canceled?
Yes. This will also automatically notify the college Approver.
[UPLOADER] Can I upload multiple CSV Files for a term?
Yes. This is to allow Uploaders to upload schedules by batch.
[UPLOADER] Can I assign multiple Faculty in one schedule?
Yes. You can input multiple Faculty if the subject is Team Taught. Make sure to input their respective emails as well so that the subject will be tagged to all of them and will be displayed in their Schedule Page.
[APPROVER] Do we follow the First-Come-First-Served procedure when approving bookings?
Not necessarily as it is still up to your discretion or the policies within your college. Timestamps are still displayed for you to know who requested first. You can also make use of the Remarks feature and inform the requester about your approval/rejection.
PROCURA (procura.upm.edu.ph)
I am a requester/administrative officer requesting an account.
Please attempt to access PROCURA via https://procura.upm.edu.ph and enter your account details on the form that appears upon logging in via UP Mail. Wait for an email from PROCURA System Administrators confirming the creation of your account.
I cannot find the correct Unit Head when selecting approvers for my PPMP. / A wrong signatory for our unit is shown when generating the PDF.
Either (1) inform the Unit Head to request for an account if not registered yet, or (2) send an email to upm-procura@up.edu.ph for the System Administrators to give the supposed Unit Head the appropriate role. (3) Make sure that you have been assigned to the correct department. Should there be inconsistencies, kindly inform the System Adminsitrators so that the account be put under the correct department.
I cannot edit items in the common/non-common use PPMP
Items cannot be edited once the PPMP has been submitted for approval. Items can be edited using the ‘Edit’ Button on the left side of the item entry. Kindly try to zoom out to view the buttons.
I need to add a new item for our PPMP not listed in PSDBM items.
On the add item menu of common-use items, check the ‘Not Available at PSDBM?’ option to show the required entries for adding a new item. This item will automatically be added to your PPMP. Also, you can search for other items here that other departments and units have added into the system
I cannot edit the details in the non-common use PPMP.
Details of the PPMP cannot be edited once submitted.
I need to edit details on a submitted PPMP.
Kindly inform the current approver of the PPMP to reject the PPMP in order for editing to be open again for you.
GAMIT (gamit.upm.edu.ph)
What is GAMIT?
Government Assets Monitoring Inventory Tracking (GAMIT) is an information system designed to streamline and secure the management of the life cycle of university’s properties, plant, and equipment(PPE) as well as consumable assets. It includes real-time property accountability tracking, inventory taking, serviceability checking, location tracking, among others. The system is used by SPMO and Supply Officers and Administrative Officers of various colleges and offices within UP Manila.
Who can use GAMIT?
The GAMIT system is intended for use by the SPMO, Accounting Office, Supply Officers, and Accountable Officers.
How do I get GAMIT Account?
You may use your ADS account credentials to access GAMIT. Once your ADS account has been created, kindly inform IMS so that your GAMIT account can be activated.